Launch access
Tell us what you need JournalFlow to support.
Capture the broker, platform, review workflow, support question, or mentor pilot you care about. This helps prioritise launch-week support instead of guessing from empty traffic.
Contact JournalFlow
Questions, broker requests, and workspace support.
JournalFlow is being built for traders who want cleaner review, evidence, and account accountability. Send the exact thing you need and it can be routed to the right support path.
Product questions
Ask about the workspace, pricing, Coach, reports, replay, screenshots, or how JournalFlow fits your review process.
Broker and platform support
Send the broker, prop firm, trading platform, or export format you want JournalFlow to support next.
Billing and account help
Get help with signup, account access, plan questions, subscriptions, refunds, cancellations, and workspace setup.
Mentor and community pilots
Ask about using JournalFlow for a small review-led group, mentor workflow, or trading community pilot.
Support routes
Use the right request so it reaches the right support route.
The fastest route is a specific email with broker, account, screenshot, and export details included from the start.
Request a broker or prop-firm templateSend the platform name, export sample headings, asset class, and whether it should be file upload or direct sync.Email this request Get setup helpAsk for help creating the first account, importing a file, adding RR, screenshots, and getting Coach to review the sample.Email this request Billing or account accessUse this for login issues, plan questions, checkout problems, refunds, account access, or subscription help.Email this request Mentor or community pilotUse this for a small team, Discord, trading mentor, or community review workflow. Include member count and how reviews work now.Email this request Report a bugSend the page, browser, screenshot, what you clicked, and what you expected to happen.Email this request
Useful details to include
If the message is about a broker or prop firm, include the platform name, account type, export format, and whether you need read-only sync or file upload. If it is about a trading review, include the asset class, session, and the problem you want the journal to help solve.
- Broker or prop firm name
- Platform used, such as MT4, MT5, Tradovate, NinjaTrader, Rithmic, cTrader, or TradingView
- Whether the account is personal, demo, challenge, funded, crypto, forex, CFD, or futures
- If it is a beginner setup question, whether you are using demo, tiny size, or a live account
- If it is billing or refund support, the billing email and whether the issue is checkout, invoice, cancellation, or access
- If it is a mentor or community pilot, the member count and how reviews currently happen
- A screenshot or the CSV column headings, with private details removed
- The result you want: sync, CSV upload, Coach answer, billing help, or account setup